Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use your information to:

• Process and fulfill your custom merchandise orders
• Communicate about your orders and provide customer support
• Improve our products and services
• Send promotional emails (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure platform security

3. Information Sharing

We may share your information with:

• Service Providers: Printing partners, shipping companies, and payment processors
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Limited access to personal information
• Secure data storage and backup procedures

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Opt-out of marketing communications
• Data portability (receive a copy of your data)
• Lodge a complaint with supervisory authorities

To exercise these rights, contact us at contact@sudomade.ca

6. Cookies and Tracking

We use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable essential website functionality

You can control cookies through your browser settings.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other appropriate safeguards

8. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years after the last interaction for business and legal purposes.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Last updated" date at the top of this policy

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: